Job Details

  • $45,000-$65,000 a year
  • Full-time

Job Summary

The Inside Customer Service Representative handles incoming customer calls, reorders, and system order entry, freeing Field Sales to focus on active outreach and account development. This role is also a key early-warning source for the company’s demand-planning process, flagging unusual reorder patterns directly observed through customer conversations.

Job Description

Order Management

  • Handle incoming customer calls and process reorders accurately and efficiently
  • Enter and manage all customer orders in the system with a high standard of data accuracy
  • Release order deliveries to the warehouse in a timely manner, coordinating with SCM and warehouse teams as needed

Customer Communication & Relationship Support

  • Serve as a responsive, reliable point of contact for customer order inquiries and issue resolution
  • Flag unusual reorder timing or volume shifts observed in customer conversations to Sales and SCM
  • Assist with new product introduction communication to existing customers

Cross-Functional Support

  • Coordinate sample requests and fulfillment for the Sales team
  • Support accounts receivable collection efforts as needed, working with Finance on overdue accounts
  • Partner with Field Marketing and Sales Directors to cross-check account-level signals against field observations

Qualifications

  • Experience: 1–2 years in customer service, order entry, or inside sales support; wholesale, distribution, or beauty industry experience a plus
  • Skill(s): Strong capacity for high-volume call and order handling, accurate ERP data entry, and clear phone and written communication
  • Tools: Comfort learning and working within an ERP or order management system
  • Language(s): Fluency in both English and Korean required (written and spoken)
  • Certification(s): Not applicable

Benefits

  • Medical, Dental & Vision Insurance
  • Paid Time Off (PTO) & Sick Days
  • 401(k) with Company Match
  • Catered lunch provided each weekday